A One Day Detailed Course on Managing and Recognizing and Optimizing Emotions Applied to Internal Auditing

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.

As an auditor, we must constantly manage different personalities, working with our auditees, our audit teams and management. The diversity is challenging and emotionally intelligent auditors are more successful!

•    Define and practice self-management, self-awareness, self-regulation, self-motivation,
and empathy.
•    Understand, use and manage your emotions.
•    Verbally communicate with others.
•    Successfully communicate with others in a non-verbal manner.
•    Identify the benefits of emotional intelligence.
•    Relate emotional intelligence to the workplace.
•    Balance optimism and pessimism.
•    Effectively impact others.
•    Effectively manage your audit team and auditees.